Frequently Asked Questions

1) Request a Service or Quotation

Clients may:

• submit an inquiry through our website,
• contact our sales team,
• or request a quotation for a specific project or service package.
   

For subscription-based or recurring services, the scope and billing cycle will be defined in a service agreement or proposal.

2) Review and Approve the Offer

You will receive:

• a formal quotation, proposal, or service agreement,
• details of the scope, pricing, billing schedule, and payment terms.
   

Work begins once written approval and any required advance payment are received.

3) Receive an Invoice or Payment Link

After approval, we issue:

• an official invoice, or
• a secure online payment link,

showing:

• the amount due,
• due date,
• applicable taxes,
• billing period (for recurring services),
• and reference numbers.
   

4) Choose Your Payment Method

Clients may pay using available methods such as:

• Credit or debit cards 
• Bank transfers
• E-wallets
• Other digital payment channels
   

All online payments are processed through secure, PCI-compliant payment platforms.

5) Payment Confirmation & Receipt

Once payment is completed:

• you will receive confirmation, and
• an official receipt or acknowledgment will be issued.
   

For recurring services, billing continues automatically based on the agreed billing cycle unless cancelled according to contract terms.

6) Service Delivery

Services are delivered according to:

• the approved scope,
• signed agreements,
• and service schedules.
   

For projects, milestones and acceptance procedures will be followed.
For ongoing services, support begins for the covered billing period.

7) Managing Recurring Billing

For subscription or retainer services:

• Charges occur at the frequency stated in your agreement (e.g., monthly or quarterly).
• You may request cancellation or changes by contacting us within the notice period stated in your contract.
• Cancellations take effect at the end of the current billing cycle unless otherwise agreed.
   

8) Billing Questions or Disputes

If you have any billing concerns:

📧 Email: billing@hheadtech.com

Please include:

• invoice number,
• payment reference,
• and details of your concern.
   

We encourage clients to contact us first so we can resolve issues promptly.