Overview
HHead Tech respects your privacy and is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:
- visit our Website,
- submit inquiries,
- purchase our services/products,
- engage with our support/helpdesk,
- or use our managed services and software solutions.
Personal Data We Collect
We may collect:
- Identity & Contact Data: name, company, position, address, email, phone
- Billing Data: billing address, TIN (if applicable), invoice details
- Payment Data: payment status, transaction references (card details are typically processed and stored by payment providers like Xendit; we do not store full card details)
- Technical Data: IP address, browser/device data, cookies, logs
- Support/Service Data: tickets, chat/email content, device/system information necessary to deliver IT services
- Project Data: documents, requirements, configurations, deliverables provided by Client
How We Use Your Data
We use data to:
- respond to inquiries and provide quotations
- deliver services and fulfill contracts
- process billing and payments
- manage subscriptions/recurring billing (with your authorization)
- provide customer support and troubleshooting
- improve services, security, and operations
- comply with legal obligations (tax, accounting, regulatory compliance)
- protect against fraud, abuse, and security incidents
Legal Bases for Processing
We process personal data based on one or more of:
- your consent (where required)
- contract performance (service delivery, billing)
- legal obligation (tax and compliance)
- legitimate interests (security, fraud prevention, service improvement)
Data Sharing and Disclosure
We may share data with:
- Payment processors for transaction processing
- Banks and financial institutions for payment settlement
- Cloud/IT vendors where necessary (e.g., hosting providers, security tools) strictly for service delivery
- Professional advisers (accountants, lawyers) under confidentiality
- Government authorities when required by law
We do not sell personal data.
Data Retention
We retain personal data only as long as necessary for:
- service delivery and support
- legal/tax compliance and record keeping
- dispute resolution and enforcement
Retention periods may vary depending on legal requirements and business needs.
Security Measures
We implement reasonable technical and organizational safeguards, which may include:
- access controls and least-privilege policies
- encryption in transit where applicable
- secure storage and endpoint protection
- monitoring and audit trails
- staff confidentiality obligations
No system is completely secure; however, we take practical steps to reduce risks.
Your Rights as a Data Subject
Subject to RA 10173, you may have the right to:
- access your personal data
- correct inaccurate data
- object to processing in certain cases
- request deletion/blocking when appropriate
- data portability (where applicable)
- file a complaint with the National Privacy Commission (NPC)
Requests may require identity verification.
Cookies and Website Analytics
We may use cookies for basic website functionality and analytics. You may adjust your browser settings to refuse cookies, but this may affect website performance.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our services are not intended for minors. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy. Updates will be posted on the Website with the effective date.
Contact / Data Protection Inquiries
For privacy concerns or data requests:
Email: support@hheadtech.com
Address: Trevi Executive Village, J.P. Rizal St., Brgy. Concepcion Uno, Marikina City
Contact No.: +63 998 386 5133